Kind Lab Frequently Asked Questions

Our hemp is sourced from woman- and minority-owned farms in New York, Colorado, and Vermont. The “Product Details” section on each product page specifies the source of the hemp for that product.

Most Kind Lab products contain full-spectrum extract that is CO2 extracted. A few are made with hemp-derived broad-spectrum extract or CBD isolate, which are THC-free. The “Product Details” section on each product page specifies the type of the hemp extract for that product.

Our products contain only plant-based ingredients. We source from companies that share our high quality standards, with a focus on certified organic and organically grown, responsibly wildcrafted, and sustainability.

Yes, from capsules to balms, we only use plant-based ingredients in our products.

Yes, all of our products are third party tested to confirm that they contain the amount of CBD as labelled, and to ensure they are free from pesticides, heavy metals, molds, and harmful microbials. The QR code on your product’s label links to a page with test results.

We ship throughout the United States.

Orders are packaged within 2 business days and shipped via USPS First Class. They are mailed from our facility in Massachusetts, and normally shipping takes 2-4 days depending on destination. There is an option to upgrade to USPS Priority Mail. When your order is shipped, you will receive tracking details via email.

We do not accept returns or exchanges, but are always looking for opportunities to improve. Please contact us with your suggestions and feedback.

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Other questions? Feel free to contact us.

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