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Kind Lab FAQ

Are your products legal.

Yes. Kind Lab products are made with hemp extract, which is federally legal in the US.

Where do you source your hemp?

The hemp in the majority of our products is organically grown on a woman-owned farm in New England.

What kind of hemp extracts do you use?

Most Kind Lab products contain full-spectrum hemp extract that is ethanol extracted. A few are made with hemp-derived CBD isolate, which is THC-free. Product descriptions provide details of ingredients.

What other ingredients are used in your products?

We source all ingredients – including oils and herbs – from companies that share our high quality standards, with a focus on certified organic & organically grown, responsibly wildcrafted, and sustainably sourced.

Are your products tested?

Yes, all of Kind Lab’s products are third party tested to confirm that they contain the amount of CBD as labelled, and to ensure they are free from pesticides, heavy metals, molds, and harmful microbials.

How do I use your products?

We suggest starting your journey with a visit our How to Hemp page, then see the product pages for details on how to get the most out of your CBD experience.

Where do you ship?

We ship throughout the United States.

How long will it take to receive my order?

Orders are packaged within 2 business days, and are usually shipped via USPS first class. They are mailed from our facility in Massachusetts, and normally shipping takes 2-3 days depending on destination. When your order is shipped, you will receive tracking details via email.

Do you accept returns?

We do not accept returns or exchanges, but are always looking to improve our formulations. Please contact us with your suggestions and feedback.